Shipping Policy

You will receive a confirmation email to confirm your order has been received. You will then receive a shipping confirmation when your order has been processed and shipped from the warehouse. We ship all orders from the UK.

All orders shipping to countries within the United Kingdom (UK) and United States of America (USA) will have taxes and duties paid at checkout. This means that the price you see for the item(s) in your cart is the final price you'll pay. Orders under EU150 will will have taxes and duties paid at checkout, orders over EU150 will be subject to duties and taxes upon delivery. We strive to make the checkout process as seamless as possible, so you can enjoy your purchase without any surprises or delays.

Customers in countries outside of the UK, EU and US may be subject to local customs fees, taxes and/or duties upon receiving their order, and you, the customer, are responsible for this.

All orders will need to pass local customs inspection. We are unable to provide an estimate for how long this process will take and have no way to reduce that amount of time. If after 30 consecutive days your package still has yet to arrive, please call your local post office and ask if they are holding it for any reason. If not, please email us with your order number and a brief message to check the status. If your tracking number shows your package has been delivered, but you are still awaiting delivery; please call your local post office to see if it's being held there (we've noticed this happens on occasion).

All customs charges are to be paid by the customer on receipt.

Due to the volume of orders, we aim to have your order processed in 5 working days.

Shipping to domestic locations will aim to be delivered within 3-7 business days after the processing time is complete.

Delivery to international will aim to be delivered within 7-14 business days after the processing time is complete.

All orders placed will get an email confirmation. If there are any issues with your order we will contact you via email.

Delivery

Deliveries may require a signature on delivery. For this reason, it is not possible to deliver to a PO Box address or a hotel. We will endeavour to process your order as soon as possible following receipt of payment from you. We are not responsible for non-delivery if you have entered your address incorrectly or if you have used a foreign alphabet or non-English language characters. Risk passes to you once delivered, but Products shipped to any non-card registered address are sent entirely at your risk. Please note that no title of the relevant goods shall pass to you until payment has been received in full and delivery has been completed. Ownership of the Products will pass to you when we receive full payment of all sums due in respect of the Products, including any applicable delivery charges. Your statutory rights are not affected.